Apple recommended a Samsung folding phone in error

An Apple Support post on China’s Weibo social media platform started out as promoting an iPhone feature, but then became an ad for Samsung AI thanks to a Weibo error.

Maybe it’s a little geeky to know all the model numbers of the iPhone and their differences, and surely most members of the public would be forgiven for mixing up an iPhone and an Android one. But an error with Weibo’s backend caused some confusion when it showed a Samsung video on an Apple post.

On July 29, 2025, the official Apple Support account on Weibo posted advice about parental controls on iPhone — and embedded a video in it promoting the Samsung Galaxy Z Flip7. It wasn’t even about parental controls, it was about “the treasure in the pocket, AI.”

A user on Weibo pointed out that this wasn’t an error made by Apple Support, but one caused by Weibo itself.

The error didn’t stay up for long. At some point, seemingly only long enough for a single comment — and four likes — to be made, the post was deleted. It was pulled even faster than Apple’s “Crush” ad, or the excellent “The Underdogs” one set in Thailand.

Apple reached out to AppleInsider about the issue, pointing out that Apple Support didn’t post the video.

“Apple Support has only posted Apple content,” said the spokesperson. “We are working with Weibo to understand how this happened.”

The Samsung Galaxy Z Flip7 is the 14th fold or flip phone the company has made since its first in 2019. Despite countless and continuing rumors of it launching an iPhone Fold imminently Apple has so far released none.

Updated July 30 at 4:30 p.m. EST: Text updated with information about the post, which was caused by a Weibo backend issue, not Apple Support.